Service Request Management
SoftExpert Request is responsible for managing service requests for other SoftExpert Suite components, such as Document, Action Plan, Calibration, and Maintenance, among others.
The tool centralizes registration of demands and provides approval and verification controls for service effectiveness. Different departments can manage requests throughout their entire life cycle. Through reporting and analysis, the solution offers visibility and enables detailed monitoring of all demands.
The powerful SoftExpert Request task control engine automatically notifies those responsible for a task by email, simplifying job execution and improving team productivity. This gives managers simple and effective control over objectives and priorities, optimizing deadlines and results.
- Automates process requests for document creation, review, printing and cancelation, execution of maintenance work orders (WO), calibrations, new initiatives for portfolio analysis, project initiation and change process, new training, changing item, asset and supply information, process review and more.
- Tracks deadlines and those responsible for handling the requests.
- Provides checklists to optimize productivity and quality of requests.
- Establishes different criteria to evaluate the satisfaction level of the request.
- Defines responsible teams for fulfilling requests.
- Tracks lists of requests.
- Creates custom reports and analyses of requests, allowing you to filter or group information according to requesting area, period, current situation, and others.
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